Paper Packaging

Returns & Shipping

Shipping

Products will be made and shipped within 5-7 working days*. Royal mail will be the main courier and for small parcels which are sent 2nd class, & 1st class for large letters. 

*Clothing will be ordered once / twice a week which may take up to 14 days to be delivered due to having to order them in from an outside supplier. All other items will be held in stock. 

Returns

Due to the personalisation once an order has been started no refunds will be granted unless agreed. 

Please check all spellings as once an order has been placed and sent this will be copied exactly how it is typed, ensure all punctuation and capital letters are how you want them to be as you take full responsibility in ensuring these are correct.

Failure to do so will result in you having to pay for a second item to replace this.

Refunds will only be given once the faulty items have been sent back to us and received so further investigations can take place, unless agreed otherwise. Customers must pay charges on items being sent back, then once the item has been investigated NGV will make a decision to refund with the postage / send out a new item. 

If you have any questions about these policies please let us know